Shipping Information
Processing Times
- Hula Moon Conjure & Body Essentials Products: Crafted in small, artisanal batches. Please allow extra time for customization, packaging, and processing.
- Other Items: Typically processed and shipped within 5-7 business days.
Free Shipping Offer
- Enjoy free shipping on orders over $200 within the United States, including Alaska, Hawaii, Puerto Rico, APO, and FPO addresses.
- Shipping method (UPS or USPS) will be chosen based on weight and delivery zone.
Shipping Timeframes
- Orders usually ship within the same or next business day, excluding weekends and holidays.
- Double-check your shipping address to avoid delays or lost packages.
Important Notes
- The USPS is currently experiencing delays; we cannot guarantee delivery dates. We apologize for any inconvenience.
- We are not responsible for packages marked as "delivered" by USPS but reported as not received by the customer. No refunds are available from USPS for lost packages.
- Please verify your shipping address carefully before finalizing your order to avoid issues. There is no refund for lost packages.
International Orders
- Currently Not Accepted: We regret that we are not accepting international orders at this time.
Signature Requirements
- A signature is required for transactions where the billing address does not match the shipping address.
- Hula Moon Conjure reserves the right to require a signature upon delivery.
- UPS and USPS may also request a signature based on the package's value, insurance, or delivery destination.
Undeliverable, Unclaimed, or Refused Packages
- If your package is returned due to an incorrect address, unavailability, refusal, or being unclaimed:
- You can opt to have the package reshipped, but you will need to pay for reshipping and any return fees.
- Alternatively, you may cancel your order for a refund minus shipping charges, a 15% restocking fee, and any return fees.